What If My Amazon Package Is Stolen?

Is Amazon liable for stolen packages?

Having your Amazon package lost or stolen is always a nightmare.

One of the ways Amazon does this is with their A-to-Z Guarantee.

In short, this guarantee covers up to $2,500 of the purchase price on eligible purchases (goods purchased on Amazon.com from an Amazon seller)..

Who is responsible for stolen Amazon packages?

“When a parcel is stolen, it’s still the merchant’s responsibility to do something about it,” explained OPC spokesperson Charles Tanguay. “I guess the main thing might be refunding the consumer.”

Can I get a refund if my Amazon package was stolen?

Amazon asks customers to wait 36 hours after the expected delivery in case it turns up. Generally, the retailer should be able to send out a new package, or issue a refund if it’s clear the package was stolen or lost. Local police departments recommend filing theft reports as well.

Can I get a refund if my package was stolen?

If your package was stolen and there’s evidence, take photos and submit those too. If your USPS lost package was insured, you should be able to get a refund directly from USPS. If your USPS package was stolen, you should be able to go through the seller to receive a replacement or refund.

How do I report a stolen package to Amazon?

Amazon missing packages:Call 1 (888) 280-4331- speak with customer service for a tracking update.Ask neighbors if they received the package.Wait 36 hours after the expected delivery date and time to file a claim.Start a claim with Amazon here. . .

What do I do if my package says delivered but I never got it?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.

Is stealing Amazon packages a felony?

Some larceny thefts could be classified as mail theft, which is a federal crime. And depending on the value of the items stolen, for those caught stealing Amazon and other ecommerce deliveries, their offenses could move into felony status, depending on the state.

Does Amazon investigate missing packages?

The buyer has 90 days to file a claim without the help of an Amazon rep so it can be argued the buyer has at least 90 days to report a lost or stolen package. Yes, sellers are responsible for lost packages. … Other buyers could give you few days to investigate.

How much money does Amazon lose on stolen packages?

As Amazon drives more shopping online, Prime members say they receive on average 51 packages a year, and one in three Americans report having at least one package stolen, resulting in $25 million of lost goods and services every day, according to C+R Research.