What Is The Phone Number For Telstra Faults?

How can I have internet but no phone line?

Even though you can theoretically get cable or fibre broadband without line rental, it can be hard to find a provider actually offering broadband without a landline.

Currently, Virgin Media is the only major ISP that lets you sign up for broadband without a phone line..

What to do if your phone is not working?

Go to Settings> Applications> All Apps> Google Play Store> Storage and select Clear Cache. Restart your phone and the problem should be fixed.

How do you check a phone line is active?

How can I check if my phone line is active?Check for an active connection by plugging in a phone and checking for a dial tone.Alternatively, call a service provider to verify if your line is active or not.Naked broadand plans are worth considering if you do not have nor want an active phone line.

Why does my phone keep saying LINE BUSY?

There are several issues which may result in your phone service giving you a busy signal. Your service may be disrupted due to an outage, the number you are calling may be unavailable or the line may be legitimately busy. … Make sure that all of your phones are hung up properly. Check if the lights on your modem are on.

How do I contact Telstra about a complaint?

Sales. Call 13 2000. Sales.Accounts and billing. Call 13 2000. Accounts and billing.Concierge tech support. Call 13 2999. Concierge tech support.Call 13 2000.Other Options. Multilingual services. Find a Telstra Business Centre.

Why is my telephone line not working?

Unplug all phones and equipment from all telephone sockets. Make sure there is nothing left plugged in. … Plug a working phone (not cordless) into the main phone socket (this is usually where the phone line enters your premises). See if you can make calls from it.

How do I test my Telstra phone line?

You can call Telstra faults on 13 22 03 and get them to test your line.

How do you get through a busy phone line?

When the line’s no longer busy, you’ll hear a distinctive (short-short-long) ring. You can: Ignore the ring, or. Pick up the phone to connect the call….Next time you get a busy signal, do the following:Hang up the phone.Lift the receiver and listen for the dial tone.Press *66.Hang up the phone.

How do I contact Telstra by phone?

810 44 800 856 0000Telstra/Customer service

How do I fix my landline phone not ringing?

Troubleshoot home phone ring problemsEnsure the ringer volume on your telephone is turned up.Unplug all equipment from every phone jack on your line, including fax machines, modems and splitters.Leave everything unplugged for a minimum of 60 seconds, and then plug in your most basic telephone (this should not be a cordless phone)More items…

What does a dial tone mean?

that the attempt was successfulDial tone means that the attempt was successful, whilst number unobtainable means that it was unsuccessful. … If the dial tone sounds in an on-off pattern when you pick up the handset, you may go ahead and dial. It is a reminder that you have a call diversion in operation for incoming calls.

Why do I have no dial tone on my phone?

Unplug your phone from the phone jack and test in another phone jack. If you hear a dial tone, the problem is with the phone jack. If you still do not hear a dial tone, test another phone on the first phone jack. If the test phone has a dial tone, the problem is with the phone.

How do I speak to someone from Telstra in Australia?

If so, +61 2 9242 0570. If you mean you are in Australia, and want to talk to an Australian call centre re Big Pond email, the calls are sent off to the Philipines. Only a very few calls, eg the disconnections dept is sill in Australia in business hours.

Why is my Telstra mobile not working?

Take the battery out and put it back in, then turn the phone back on (if applicable) … For specific issues and troubleshooting tips, visit mobile support. Back up your data first, then perform a factory reset. You can transfer, back-up and restore contacts and all your important data with Telstra Device Care app.

Why does my landline phone not work with NBN?

Re: Home phone issue after NBN is connected If its off there is fault with the gateway or the connection. Most landline phones or cordless should work when the base or phone is plugged into the phone port on the gateway. There should be no connection on the PSTN port of the gateway for a NBN connection.

How do I report a fault on a phone line?

Just call 0800 800 151 and quote ‘Landline fault’ when asked how we can help you today. Make sure you phone from a different number so that we can test your line whilst you’re on the phone to us. If there’s a fault found an engineer will be arranged with you to fix it and this will be confirmed on the call.

How do I speak to someone at Telstra?

Sales. Call 13 2000. Sales.Accounts and billing. Call 13 2000. Accounts and billing.Concierge tech support. Call 13 2999. Concierge tech support.Call 13 2000.Other Options. Multilingual services. Find a Telstra Business Centre.